When an end user adds a comment to a case in classic view, the appropriate notifications are sent out. When the same end user adds a comment to the same case using a skuid page, no notifications are sent out. Anyone know what we need to do to get the notification to send??
Question
New Case Comments not notifying users
+11+11Yup, thanks. That’s what we did. Just wondering if anyone had figured out what was getting triggered in the standard salesforce add comment page that doesn’t happen when you add a new row to the model and save in skuid
+17From other posts in the past, I remember a response being that certain standard objects have actions built into the standard salesforce pages, so if you don’t load the standard salesforce page, you don’t get the actions.
+13Jack, by “End User”, do you mean an actual Salesforce User? There’s a way to do this without a custom workflow / process — in your Skuid Model that you use to create the new CaseComments, add a Condition on the “AllowExternalEmails” field to set it to true.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.