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Icons Not Rendering - Showing Up as Boxes

  • Jul 10, 2024 6:43 PM UTC
  • 10 replies
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Hi there -
Standard icons for “Delete,” “Save,” “Cancel” are not rendering on my page. Que pasa?

How it looks in page builder:

10 replies

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  • Nintex Employee
  • Jul 10, 2024 7:42 PM UTC

Hi Kaede, it looks like your page may be using a theme that needs updating, after a recent Skuid version upgrade.  Can you check to see if your themes are up to date? If they’re not, your Themes page will show a button that says “Update Out of Themes,” and we’d recommend going ahead with that process. 

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The last time i tried “update out of date themes” - bad things happened and it took me a whole day to fix - had to go to my sandbox and download theme files to upload to production to fix the issue. 

I am scared to try this again. 

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“a whole day” is an exaggeration. sorry. It took me a while!

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  • Nintex Employee
  • Jul 10, 2024 7:42 PM UTC

I’m sorry you had such trouble with this function. The Update Out Of Date Themes function is meant to be very safe. However, if you are concerned about this happening again I might recommend trying this solution on a fresh partial sandbox from the org in question. 

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I tried this and it didn’t work. 

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  • Nintex Employee
  • Jul 10, 2024 7:42 PM UTC

A few follow up questions for you: Are you using a default theme, or a custom theme? 
If default, which one? And, if custom, which theme was it based off of?
Are there any errors showing in the browser’s console? 

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This is a known bug. It should be fixed in one of the upcoming releases.

It’s the same as this post here:
https://community.skuid.com/t/sk-icon-menu-is-showing-wrong-icon

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In other words, updating your out of date themes will not help you this time.

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Thank you!! 

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My pleasure! I hope we were able to tell you in time to keep you from another long day. “May there never be another one from Skuid” is our current battle cry!

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