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Question

assign case owner to a queue instead of user or group

  • July 10, 2024
  • 1 reply
  • 6 views

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Hello! Trying to build a New Case button and am having trouble making it available to assign the Case Owner field to a Queue. The only options I see are User or Group. 
Has anyone fixed this issue before? 

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1 reply

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It is deceiving, but a queue is a group. Try it out.