The Social Contact/Account/Lead area is based on the social:profileViewer Visualforce component, which unfortunately, like the Chatter Feed component, does not work well when dynamically loaded into a page.

An alternative is to use a Template component with an Iframe to include this page — this should make it work better in the Queue:

The Template’s body could be something like this:

Hi Zach,

I tried it but still got the same issue links are not working.Now they are not working on even Contact record detail page without queue.

Can you please confirm what could be the issue here?

Thanks

Hi Arpit,

I have taken a further look at this, and you are right, the iFrame approach is not going to work either.

Unfortunately I think that the answer is that we do not support the use of the Social Lead/Contact/Account component from within Queues. Salesforce makes it very difficult to use this component dynamically within a page — it is either loaded initially on page load, or it doesn’t work.

Zach