Promaster/Lead Champion Job Description

Hi, 

I am the “Continuous Improvement and Change Lead” and the primary promaster for promapp in our organisation (Australian local govt). We have a ‘capability development’ approach to process mapping, management and improvement - I don’t do it ‘for’ the business; I equip them (and technically their leaders empower and encourage them… but sponsorship is spotty).

In my PD is the Responsibility “Develop organisational continuous improvement capability” with the outcomes:

• A sustainable foundation of process management and improvement is established to enable ongoing continuous improvement.
• Staff are engaged with, understand the purpose for and are equipped to map, evaluate and improve processes to increase service efficiency and effectiveness.
• Leaders demonstrate process ownership accountabilities, ensuring processes are accurate, efficient, improved, adhered to and achieve service outcomes.
• Public value can be demonstrated through evaluation, measurement and reporting of improvement activities. 
• Council’s continuous improvement program using the Promapp system (taxonomy, business rules, user access and permissions, etc.) is functional, effective and user-friendly and utilised across the organisation.  

I deliver all our training and am the single point of contact for all promapp questions. I also look after any reporting we do from the system. 

Hope this helps :-)

Thank you Lisa this is great.  I might be in touch to pick you brains further on how our Council can better utilise Process Manager :)  Thanks