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Hi. We have various offices and brands under our organizaton. There are some roles that could have the same responisibilities but different job titles according to locations. For example we have Administraton Assistants as well as Administration Officers. What would be the best way to create roles to keep things streamlined? Would it be a good idea to assign two roles to each person? For example Staff A performs administrative duties so we would assign the above two mentioned roles to the same person. Any ideas? Thanks

I am responsible for Promapp in a 1200 staff government organisation and we have many roles with the same name but that do totally different work processes depending on where they work within the organisation. For example a Project Officer could be involved in ICTprojects, HR projects or Business Improvement projects. So we resolved this by prefixing the role name with the business area so ICT APPS Project Officer or HR Project Officer. Hope this may assist you  

Thanks for your response Rhonda.

Hi,



same as Rhonda we use a prefix to indicate the business area all of roles belong to.

In regards to generic responsibibilities though, which can cross the entire organisation and aren't anyone's specific job title, we create responsibilities.  eg Line manager  (no one has this as their job title, but it's a responsibility many people have as part of their job), Buyer, Budget holder. We don't limit creation of these responsibiltiies other than not creating duplicates or ones that match someone's job title. (They can only be created by Promaster though)

Small issue in that we are not assigning staff to these responsibilties (we don't necessarily have a way of identifying staff with those responsibilties, and the maintenance overhead would be huge if we did), which has it's own drawbacks, but allows us to create maps that make sense.

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