Do you have examples of Level 0 (mega-process) for the public sector, specifically Local Government?
The reason for asking is because our current Promapp structure is based on organisational hierarchy which is causing us problems when looking at end-to-end processes across functions. The only examples of Level 0 process maps I can easily find online are more appropriate for private sector where they provide a smaller range of products/services using a ‘sales > design > produce > invoice’ model. We can shoehorn our services into this model but I feel there is a better way to arrange our ‘core processes’ in Local Government.
Any ideas on these groupings or connection recommendations would be greatly appreciated.
Note: Level 0 (mega-process) related to the Quality Management System Process Model Approach of a one-pager showing the Management (strategic), Core (value chain), and Supporting (support chain) Processes together.
