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How to manage process approval when PO has moved on or no longer works for business

Forum|Forum|2 years ago
May 9, 2023
1 reply
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+6

ClaireT
Rookie

We have a situation when a PO no longer works for the business. We have transferred Process Ownership to the new Owner , however there was an indicator on some of the processes that changes were underway and these changes would be published. We ringfenced these and recommended the ownership was changed manually so the new Owner gets sight of these changes. However now the processes have entered the approval workflow its reverting back to the previous owner and not the new owner.

Can someone advise if there is a way to override to the new owner who needs sighting of the changes for approval.

Thanks

Best answer by MarkduToit

Hi @ClaireT,

I have tried to replicate the issue on my environment but was unable to do so. From my experience, once the update to the Product Owner was made, and saving the changes, I was asked to re-submit the process for approval. Once that was done, the approval requests were received by the updated Product Owner, as per the below:

Once the new Product Owner was added to the process, was it submitted for approval?

Kind Regards,

Mark.

+7

MarkduToit
Nintex Employee
Answer
Forum|Forum|2 years ago
May 15, 2023

Hi @ClaireT,

I have tried to replicate the issue on my environment but was unable to do so. From my experience, once the update to the Product Owner was made, and saving the changes, I was asked to re-submit the process for approval. Once that was done, the approval requests were received by the updated Product Owner, as per the below:

Once the new Product Owner was added to the process, was it submitted for approval?

Kind Regards,

Mark.