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Nintex form(s) with rules no longer fire

  • Aug 7, 2023 8:11 PM UTC
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We have quite a few Nintex 2013 forms and workflows which were working fine for few years until today morning. Few issues listed below:

  1. On some forms, the list item attachment control is not loading/visible on the form (the attach control is visible in the ribbon but not doing anything when clicked)
  2. On some forms rules are not working that would show/hide controls based on a dropdown change or checkbox checked/unchecked. The hidden controls are not loading on the forms and these fields have conditional validation rules too (mandatory if applicable/visible).
  3. On some forms change of dropdown should auto populate certain controls

We have confirmed with the networking team that no browser policy was changed, and no security/windows patches were applied.

 

Please help. All our production forms are broken.

Best answer by Simon Muntz

Hi @30017068 ,

Have you tried an IISReset?
When was the last time the servers were rebooted?
Are you seeing any errors in the browser development tools?

Have you contacted Nintex support?

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2 replies

Simon Muntz
Nintex Partner
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  • Nintex Partner
  • Answer
  • Aug 7, 2023 10:49 PM UTC

Hi @30017068 ,

Have you tried an IISReset?
When was the last time the servers were rebooted?
Are you seeing any errors in the browser development tools?

Have you contacted Nintex support?

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  • Author
  • Novice
  • Aug 8, 2023 12:40 AM UTC

We have restarted the server after office hours and the issue got resolved now. Thank you for your prompt response.

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