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HI!

I have a Nintex form, it contains a File Upload widget. Intermittantly it will fail to upload some documents. No error message. The file upload widget is required, you cannot submit the form without a file ‘attached’. The form will submit, however as mentioned, the file will not attach to the Sharepoint record.

Has anyone seen this behaviour? Any suggestions for troubleshooting?

Thank you,

 

Dave.

Hi @Dave_3049,

 

This is certainly outside of expected behaviour, the following may help to locate the source of the issue.

Most importantly we need to find a consistent means of replicating the issue, Intermittent issues are the worst but they just mean we don’t know the root cause yet or there are network issues at play.

 

  • Is there a pattern to the size/number/naming/type of files uploaded that cause an issue.
    • check known bad items and investigate what was uploaded and see if there is a pattern.
  • Is there a common browser/version of browser for the uploads.
    • Some browsers can have issues with JavaScript on upload that the form is not instructed to handle, in this case errors should appear in the console.
  • Is there a common location of bad uploads that effects users? 
    • For example, users on VPN or certain offices have the issue both others do not.
  • Is this issue effecting all forms on all lists? 
    • It is important to determine if perhaps this is a list/form issue so testing on another list/form will help.
    • If you have DEV/UAT environments to test this will be a great place to start.

 

Ultimately if you run through these steps and are not able to identify the root cause I would reach out to our support team. 

 

Jake


Hi @Dave_3049 
Have you managed to resolve your question? 


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