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Hi, I have a workflow that sort of functions like a help desk. On another list, I have four names of people who are assigned tickets in rotation. Let's call them A, B, C, D. For the first one that comes in, person A is up, so the workflow pulls in their name and sends them an email. 2nd - B and so on, until ticket 5 when it restarts. 

 

I've even called Nintex for this and they couldn't do it. But I don't believe it's impossible. 

Hi,

I answered this scenario about 6 months ago but damned if i can fined the post among my 1300+ posts on this community.

Basically it goes like this.
You have a list with the for names and a column which keeps track of who's turn it is to get the next task. I'd use a Yes/No column for simplicity.

When the workflow runs it queries this list to find out who gets the next task by looking for a yes and then updates the list to change that user from yes to no and the next user from no to yes.
The users ID's will be from 1 to 4 and when the ID is 4 then 4 is changed to no and 1 is changed to yes.

Hi ,



try this 



 





































































































































































Title



Use this for Ticketno

Number

HelpDeskUser (person or group

Assigned



(Boolean)

Modified


1100001

1

USER A

YES

2:10:01 PM


1100002

2

USER B

YES

2:10:02 PM


1100003

3

USER C

YES

2:10:03 PM


1100004

4

USER D

YES

2:10:04 PM


1100005

5

USER E

YES

2:10:05 PM


1100006

1

USER A

YES

2:10:06 PM


1100007

2

USER B

YES

2:10:07 PM


1100008

3

USER C

YES

2:10:08 PM


1100009

4

USER D

YES

2:10:09 PM


 

 

 

 

 


 



 



 



Step 1 : Loop through the last modified  5 items in asc order the list  (in the above list User E)



             And the number is 5  then



               Set  Assigned = “Yes”



             Set  Number = 5



               Based on the Number pick the User using lookup column or from other list using Query list



            Then assign in to that user .



 









































































































































Title



Use this for Ticketno

Number

HelpDeskUser (person or group

Assigned



(Boolean)

Modified


1100001

1

USER A

YES

2:10:01 PM


1100002

2

USER B

YES

2:10:02 PM


1100003

3

USER C

YES

2:10:03 PM


1100004

4

USER D

YES

2:10:04 PM


1100005

5

USER E

YES

2:10:05 PM


1100006

1

USER A

YES

2:10:06 PM


1100007

2

USER B

YES

2:10:07 PM


 

 

 

 

 


 



 



Step 1 : Loop through the last modified  5 items in asc order the list  (in the above list User E)



             And the number is 3  then



               Based on the Number pick the User using lookup column or from other list using Query list



            Then assign in to that user .



               Set  Assigned = “Yes”



              Set Number =3



     



Assigned field is optional though



Hope this helps ..

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