Issue Description

When Out of Office is enabled, the delegated user is unable to action the assigned task.

Error Message:

The following error occurs: “Error - 24411 user is not allowed to open the worklist item with SN=Nnumber]”

Resolution

The fix is available in:

• K2 Five (5.5) March 2022 Cumulative Update Fix Pack 12.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.