Issue Description
When you have the K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03 or later installed, the PDF Converter fails to start on specific environments hosted by ESXi.
Error Message:
The following error occurs: “Process isn't usable. Goodbye.”
Resolution
The fix is available in:
- K2 Five (5.5) March 2022 Cumulative Update Fix Pack 13.
- K2 Five (5.6) Fix Pack 03.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.