Issue Description
When you upgrade to K2 Five (5.6) the K2 PDF Converter does not start correctly and an error occurs.
Error Message:
The following error occurs: "Process isn't usable. Goodbye."
Resolution
The fix is available in:
- K2 Five (5.6) Fix Pack 05.
- K2 Five (5.5) March 2022 Cumulative Update Fix Pack 16.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.