Hi,

 

Is this what you are looking for?

 

 

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Hi BKlaege

 

See related post below:

 

https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Worklist-item-could-not-be-opened-lt-user-gt-is-not-allowed-to/td-p/93893

 

https://help.k2.com/support-services/kbt141107

 

https://community.k2.com/t5/K2-blackpearl-Articles/Worklist-item-could-not-be-opened-is-not-allowed-to-open-the/ta-p/77066

 

https://help.k2.com/kb001884

 

Regards

Elvis

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BKlaege

 

Scenario #3

A task is assigned to UserA.  UserA decides to forward the notification email to UserB (who is not a member of the group or part of the task assignment); UserB will see error '24411' when he/she tries to open the link in the email as he/she is not part of the destination set.

To properly redirect or delegate the task to a new user, UserA should redirect/delegate the task via the Worklist Control, Worklist Webpart, or custom worklist application:

http://help.k2.com/onlinehelp/K2smartforms/UserGuide/4.7/default.htm#Worklist_Control.html

A K2 Administrator can also perform this action when applicable:

http://help.k2.com/onlinehelp/k2blackpearl/UserGuide/4.7/default.htm#K2_Management_Site/User_Management/TaskList.htm

General Troubleshooting

Should a user report this error:

a.  Check if the user sees this task in his/her worklist after refreshing it (via the Worklist Control, Worklist Webpart, or custom worklist application using K2 API); if not, then the error is expected and needs to be addressed accordingly

b.  Check the Task List/Management Worklist (usually only accessible by a K2 Server Administrator), what is the current status of this task item?  Is it 'Available'?  If 'Open', who currently have it opened?  Can it be released?

c.  The process instance Viewflow will also have relevant information regarding how the task was assigned, who it is assigned to, and the task's current status.

 

Reference: https://help.k2.com/support-services/kbt141107

 

Regards

Elvis

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Elvis,

We are not using workspace to respond to the task; we are using an email link, so the solution of delegating, or redirecting the task does not help. Sorry if I was confusing in stating the problem.

I will look into when the form raises an event, to see if I can customize a message when trying to open the form. I could open the link you posted, but no subsequent links of rules in the posted solution about catapult systems...

If you could attach any screenshots to the post, that might save time in my quest.

Posted from boringnerd, about changing the system messages. I do not have the admin rights, but this may remain a possibility. Thanks! We add several mailboxes as senders of emails, and we have to reconfigure this every patch and upgrade. Pain in the butt, but we need this solution as well.

Thanks all! I will accept a solution, when I can get something working.

BKlaege

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I wound up adding the rule in the init of the form to check for an error message and an advanced condition on the specific error message.  Then I write a message.

 

Thanks to BoringNerd and Elvis

 

BKlaege

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