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Hi, 

the message is displayed, but the navigate to URL rule does not work

Why?

 

11632i2D159F97D255B810.png

Hi US,

What version of K2 are you currently on? Maybe let me test it from my environment



Hi, have you tried testing the rule in different browsers?

We use K2 Five


yes, tried not working
I added another message to the rule, it does not exist either
Is this a bug?


Hi,


 


Does it work if you disable the advanced condition?


 


I disabled the advanced condition, doesn't work


Hi,

Please try deleting the "Stop rule execution" rule and retry.

And did you try to deleting the complete rule and creating the fresh one. If not, then please do the below steps:
1. Delete the rule.
2. Check in the view.
3. then check out and try re-adding the rule again.

I know it doesn't make sense but its worth giving a try.

DR

Not sure why this occurs, but if you include the rules to show message and redirect to URL directly inside the conditional block, the redirect does not occur. A workaround is to move the execution rules to an unbound rule.

    1. Create an unbound rule, something like "Task No Longer Active" rule. Rule should include step to show message and a step to navigate to a URL.
    2. After checking condition then call this unbound rule rather than executing the rules directly inside the conditional block.

see attached screenshot for how rules should look

 



It's a good idea, I did it, it works.

Thanks


Hi US

 

I suspect your configuration please see the link on how to configure the navigate to URL Action

https://help.k2.com/onlinehelp/k2five/userguide/5.2/default.htm#How-Tos/NavigateToURL/HowToUseNavigateToURLAction.htm

 

Regards

Elvis

 


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