The situation we have right now is there are over 500 records of 'Sub Category' Requests.
Each of these requests could have anywhere from 1 - 10 step approvals - ALL Different.
We created a SmartBox to hold the data, custom instructions & the approval AD Groups.
Example(s)
SubCategory 1 - Apples - SubCat1Approval1AD / SubCat1Approval2AD
SubCategory 2 - Grapes - SubCat2Approval1AD / SubCat2Approval2AD / SubCat2Approval3AD
Then the workflow goes and look at the record dynamically based on the PrimKey of the SubCategory in SQL and send the task to the recipients in the AD Group for that step.
One of the business owners wanted to have us send to an OutlookMailbox and anybody in the mailbox could action the task. (Not send 5 individual emails to the 5 people in the AD Group)
Hopefully that made sense.
I'm getting requested again to send tasks to a Shared Mailbox.
We are currently using an AD Groups for ALL of our task routings.
With a K2 Role - could you add the AD Group into the Role and still have it work?
Or just add the names into the Role?
Our Solution Desk is needing a better way to handle the multitude of tasks they get and having things emailed to all 6 of them is getting tedious.