As new users of the K2 platform I am still learning best practice in building workflows, however current feedback for our deployed processes is overwhelmingly positive!
One issue I have is that if a task recipient is absent and has not set an out of office (reasonably common place), I would like to give the originator the choice to redirect the task to a recipient with appropriate authority.
At present, if the recipient hasn't actioned the task within 1 hour, the originator receives an email to remind them that the authorisation task has not been actioned, which is merely a prompt to check with the recipient.
There may be a valid reason that the step takes longer than an hour (due to urgency or workload etc.) so it's not simply a case of routing the task back to the originator after a period of time.
One solution seems to be that the originator is copied into the task but this routes the task to both recipient and originator and seems a bit scrappy.
Is there a way that I can provide a link for the originator to redirect the task in the reminder email?
Best answer by WidsonView original