Task Email Notification Not Sent

Question

Having some issues getting a task to go to a recipient based on a field in a form.

Auto-complete field is referencing a SmartObject containing our AD users' information. Value of field is 'Email' with type 'Text'.

The email value is passed through to the workflow and used as the recipient for the task from the references. I didn’t expect this to succesfully resolve the email address to the AD user but surprisingly it does assign the task to the correct user. Despite being assigned to the correct user, it seems it just won’t send the email task notification out.

If the task recipient is set manually in the task, rather than using the form input, the task notification is sent out fine.

Any thoughts?

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Hello Nathan,

I would suggest trying to pass the FQN instead of the email. Try setting the Identifier in the Picker to be FQN instead of Email. THis will resolve the user to get the task and should be able to grab the email for that user and put it into the email.

Reply

Anonymous · Accepted Answer

Hello Nathan,

I would suggest trying to pass the FQN instead of the email. Try setting the Identifier in the Picker to be FQN instead of Email. THis will resolve the user to get the task and should be able to grab the email for that user and put it into the email.

Reply

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