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Hi,

we are trying to change service account using k2 setup manager wizard. in our envr, there're two servers. we stopped the  k2 service on the 1st server,  no txn is to the 2nd server, but k2 service is not stopped on the 2nd server. 

 

upon the setup manager finished, we found the newly added app pool (integrated mode) is stopped in in IIS application pools, we can mannually start it up, but upon refresh, it become stopped again.  But the k2 service is able to startup using the new service account.  howerver all our website using the service account are not able to load.

 

furthermore we discovered we cannot even create a new app pool  in the IIS application pools manually. we hit the error " there are no more endpoints available from the endpoint mapper. (Exception from HRESULT:0x800706D9)". but prior to run the setup mgr, we are able to. the other server is also able to create new app pool manually.

 

we encountered this issue when we tried to change service account (both acc are in the same domain 1). whileas our service is in another domain 2, there are 1 way forest trust from domain 2 to domain 1. sufficient permission is added to service ac. 

 

any clue of the issue above issue and how to resolve it? thanks in adv. 

 

Hi,


 


Did you check the event viewer logs for clues as to why the application pool keeps stopping?


 

Hello  @Christine_

 

To change the K2 Service Account:

 

1) You need to perform a K2 re-configure using the Setup Manager.
2) Select "Configure K2"
3) Run through the setup wizard until you see the screen for the "Service Account Configuration", here you can provision the new K2 Service Account as needed
4) Next you wil set the permissions/rights requirement for the K2 Service Account(see below link for permisions #NOTE The link is more focused on blackpearl but the same procedure can be applied K2 Five)

 

Use the following link for more information: https://community.k2.com/t5/K2-blackpearl-Articles/Need-steps-to-change-the-K2-service-account-to-use-a-new-account/ta-p/93644

 

Should you find the above information useful kindly mark as "Accepted Solution and/or Kudo", as this will assist other community members looking for related information.

 

Regards,
BesM

 

sK2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member]

Hi Christine_

 

When you change the  service account  you must also change the following information below:

1)  k2 server Services username and password to correspond to new created service account

2) permission to db_owner or public, db_datareader and db_datawriter 

 

For more information visit this link https://help.k2.com/kb000149

 

Should you find the information from the article useful or leading you to the answer please mark as "Solution and/or Kudo", as it will assist other k2 developers with relevant information in the near future.

 

Best Regards

Elvis

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