Hi All,
I have an AD group in one of the K2 roles and mails are not triggered to the group members as part of mail event.
However, individual users who are part of these K2 roles are getting the mails.
I have observed that when I add an AD group to a K2 role, its display name is coming as account name, where as when I add a user, email is coming as account name. K2 is considering this account name to send mails and this is why mails are triggered to the users and to the AD groups.
Thanks,
Pradeep
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Good day
Could you please refresh to check if information provided on this fix( https://help.k2.com/kb002990) and (https://help.k2.com/kb003068) would assist, presumme your on k2 5.2, otherwise manually try to add an AD group to a role in K2 management, hit the refresh button is clicked from the toolbar of the screen.
Hope it gets resolved!
-Widson.
Hey
Hope you are good and sorry for the delay
Please have a look at these documents to help resolve the AD group role issue.
K2 Five Roles not resolving AD Groups to Users:
https://community.k2.com/t5/K2-Five/K2-Five-Roles-not-resolving-AD-Groups-to-Users/td-p/113374
When adding a user to a K2 AD group, related Worklist Items change back to the Available Status:
Cannot resolve users from AD Group:
https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Cannot-resolve-users-from-AD-Group/td-p/65470
All the best...
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