Hello,

Administrators should be able to consent on behalf of the organization. Otherwise, users may need to allow consent on their side of things. 

Hi,

Did you use the Global Admin account for the consent stuff? Could you provide us a bit more details on the error message or the issue?

Hi, thanks for your quick answers.

The error is exactly this one https://help.k2.com/support-services/kbt139601

When a users log in the application, the app redirects to the company's login screen but, then appears another screen asking for constent. From your answers I can asume that if a tenant admin user logs in the app and accepts this consent then the rest of the users won't be prompted about this permisions, is this true?

Thanks again

Hi,

We tried to login with a user with tenant admin permissions and this user accepted the consent.

Then when we login with a "normal" user the applications asks again for the consent.

What shall we do to accept that for all users?

Thanks

Hi,

It sounds like the Admin token is not getting created during the consent or it's still using the old token. Can you check the Token page from Management site for Microsoft Online admin token?(Management > Authentication > Oauth > Tokens). Perhaps, this KB might help (https://help.k2.com/kb002052). If that is still working, then i would suggest logging a support case. I have seen a couple times that this can occur if the K2 App didn't add/trust correctly from App catalog site during the initial setup. We ended up cleaning up the Admin token and redoing the trust thing to get it to work.

Hi,

In the Managment Site there is a Token but it's the one created during the Sharepoint Online configuration. We reviewed your link but it gives information about the K2 for Office 365 and the app that asks us for permisions is the K2 for Office 365 Mobile, that are different applications true? 

Is there a way to create a link con consent admin permissions for K2 for Office 365 Mobile like the one explained in the link for K2 for Office 365?

Thanks

Hi,

Sorry about that. Please have a look at the KB

(Scroll down to AAD Authentication Problems section)

https://help.k2.com/kb002030 

Hi,

Finally with this article https://help.k2.com/support-services/kbt142824 we could accept the consent and now the users can accept the consent.

The problem now is that the app seems to be connected to the server but it cannot retrieve anything and show the message "Could not authenticate".

We tried both iOS and Android Apps (both android apps too) and all with the same result, in the iOS the app ask to reauthenticate and then it says that username or password are not valid.

Any idea?

Thanks

Hi, 

Finally we have mobile with AAD running, the final problem was with UserID parameter, we configured it as *personal details removed* and the correct way is AD tipping (somethink2svc).