Background is we have a Dev and Live Server, both are K2 v4.7 and running on Windows Server 2012 R2 and SQL Server 2016
1) For the DEV Server, we are thinking of doing an in-place Upgrade to K2 Five, but which is the correct order that everything should be done in? So for instance we plan to upgrade IN-PLACE the
- Operating System to Windows Server 2016
- K2 v4.7 to K2 Five
Taking the above into account, which is the correct order to do this upgrade and can you foresee any issues?
2) For the LIVE Server, i'm thinking a new fresh server with windows server 2016, sql server 2016, K2 v4.7 and all patches, fixpacks, coldfixes, then migrate forms and data from old server (using package and deployment), and then K2 Five upgrade in-place.
My question is...... Can you advise if we should create a NEW K2 Admin account for the new fresh server or use the existing one? - This is a very important question, because when we did the previous upgrade from v4.6.9 to v4.7, we used the existing K2 admin account, but all hell broke loose and all the workflows and forms ended up getting re-submitted because somehow the new K2 server thought the existing and completed forms had never been sent.... So just imagine the chaos this caused us (and there was nothing in the k2 documentation about this either).
I never got a straight answer from k2 about why this happened, so please advise whether we should create a new K2 admin account and also more importantly:
HOW DO WE AVOID ALL Migrated Forms and Data being re-sent and potentially thousands of approvals being sent out.
Thanks