Hi All
I have lots of running processes in K2 Cloud where a certain data field contains invalid value. There is no way through the workflow to update this information and they are going into error.
I need some way to manually update a data field in these instances - how can this be done?
Because we are using K2 Cloud there is no option to use 3rd party tools.
Is there a way to do it through a smartObject or through K2 Management?
thanks
Paul
Hi
Kind check out under Enhancements specifically workflow designer (http://help.k2.com/onlinehelp/K2Cloud/UserGuide/Update_9/default.htm#Whats-New-Cloud/WhatsNew-CloudU6.htm)Also see this doc regarding update datafields dynamically(http://help.k2.com/onlinehelp/K2Cloud/UserGuide/Update_8/default.htm#K2-Workflow-Designer/Use/Toolbox/Basic/SetVariables/Set-Variables.htm).
However I think this issue can be best addressed by the remote services (https://portal.k2.com/ticket/rsrequest).
Kind regards;
Widson.
Good day paulsturmey,
As mentioned in initial your post you are on K2 cloud, therefore, it would be difficult to manually use 3rd part tools, what I would ultimately suggest is to make use of the assistance of our remote services as they will appropriately be able to guide you and be presently be available hands-on to help you update your process data fields.
Should you require hands-on assistance kindly log an RM ticket (https://portal.k2.com/ticket/rsrequest) or you could log in a support ticket where we will reach out to your local RM on your behalf, also note that they will require a certain amount of credits for them to assist.
Thank you and
kind regards,
Dumisani
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