Track Document History from Assure Sign

Hi Ankit,

Are you using AssureSign with Drawloop? If so, this will depend on the package version you're on:

 

18.5 or above: The new object that tracks envelope is called Nintex AssureSign Envelope object. If you would like this to show up as a related list from the object you're running from, then you'll need to create a custom lookup field to the object you're running from on the Nintex AssureSign Envelope object. The AssureSign delivery option should automatically track back without having to setup a webhook.

 

18.1 to 18.4: You will need to setup a Webhooks on your AssureSign template that you are using: https://community.nintex.com/t5/Nintex-AssureSign/Configuring-Webhooks-DocumentTRAK-For-AssureSign-For-Salesforce/ta-p/212651

The object is called AssureSign Envelope History object.

 

Hope this answers your question.

Thanks Natsu,
We were on the latest version for both Assure Sign and Nintex DocGen.

Tech team did help in identifying and resolving the issue. It was related to Assure Sign Server setup. Team change the Server pointing to a different server than it worked and also help in load balancing.