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Hi there,

Hoping anyone can shed light on why this error always come up when trying to create a report when merging a salesforce report to the template on DocGen.

This error is what I always get instead of the output I dream off!! 😞 No matter how many items I follow the steps this is the end result whenever this method is tried. The salesforce report is saved on a public folder

An error has occurred downloading a report. Check that all reports exist, are not obsolete, and can be exported. (ResourceInvalid)

 

Please guide me on why this might be happening?

 

Thanks in advance

S.aJ

Hi @Safiya,


 


You could try the troubleshooting steps listed here(https://help.nintex.com/en-us/docgen/docservices/Default.htm#cshid=9085). If you are still having an issue I would contact the support team(support@nintex.com) and they will be able to help you further.


 


 

Hi @leighburke ,


 


Thanks for the reply. However I had checked all that was in that article, and the issue I was facing was not related to any of the mentioned in there. 


The support later provided with this solution to 


add the parameter &cloudforce=true into the button you are using to run the package


 


Regards,


Safiya

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