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Worklist is invalid or no longer present for certain K2 user(s)

  • November 16, 2015
  • 0 replies
  • 7 views

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Symptoms

 


Worklist is invalid or no longer present
 

 

Diagnoses

 


It may happen when ActionersName value of the affected user in the Server.Actioner table in the K2 DB contains a trailing space which is causing this issue.
 

 

Resolution

 

 

 

This can be resolved by running the following SQL query against the K2 DB:

 

 

 

-- Be sure to backup K2 DB before running this query

 

UPDATE Server.Actioner SET ActionerName = rtrim(ActionerName)

 

 

 

This query will remove the trailing space. Do remember to always create a backup of the DB first for rollback purpsoses.