Symptoms

Workflow - participant assignment not happening correctly
 

Diagnoses

Hi,

This is regarding the workflow that we have. In one of the workflow steps, multiple performers are assigned dynamically based on a smart object. Any one of the performers can either approve or reject at that step. The workflow seems to pause at that step. Upon checking, I am noticing that the participants are not getting assigned properly. I have checked the stored proc and can confirm that it is working correctly.

This is stopping the use of the workflow and should be treated as urgent.
 

Resolution


The problem is as follows

The results of your SmartObject is coming back as a single line of text instead of an Object Array (Memo)
Because of this , K2 is assigning the Task to USER1USER2USER3 instead of

USER1
USER2
USER3

Client changed the Data Type to be Memo and this works