Symptoms

We get below error from K2 Workspace and it goes to ERROR state, please advise-

YS.K2.ProcessesHR DepartmentWorkflowsYS.HR.Leave.Process L010187 Leave Initiation Mail SourceCode.Workflow.Common.EWS: Autodiscover not available and mail cannot be sent. Reconfigure K2 server with valid Exchange settings. 1/2/2017 4:12:14 PM 1/2/2017 4:12:02 PM
 

Diagnoses

customer reported that "We recently updated our K2 service account production passwords" it is resolved from the connectionStringEditor after updating the passwords then restarting
 

Resolution

customer reported that "We recently updated our K2 service account production passwords" it is resolved from the connectionStringEditor after updating the passwords then restarting