Symptoms
A user account getting locked whenever he uses K2.
Diagnoses
Windows account getting locked following password change.
The user credentials in k2 will need to be updated
Resolution
3 methods could solve this issue:
#1 Remove saved password in windows
http://www.urtech.ca/2012/08/solved-how-to-remove-a-saved-password-in-windows/
#2 Edit credentials in workspace:
1. Access Workspace as your account
2. Cick on User Settings > Single Sign-On
3. Check the checkbox for the 'K2' security label
4. Edit your credentials
5. Enter your password and select 'Ok'
6. See if you can now access K2 or if the account still gets locked
#3 try to remove credentials from workspace:
1. Access Workspace as your account
2. Click on User Settings > Single Sign-On
3. Remove the credentials against the 'K2'
4. Enter your credentials
5. See if you can now access K2 or if the account still gets locked out
