I have a workflow (Nintex Standard On-Premise) that sends email notifications when statuses change. I also have a Notes to Requestor field that, when a note is added, I’d like to send an email notification. However, I do not want two emails sent out when both the status and notes to requestor are changed/added – just the status change email. I am trying to do this with a Loop action. I’d also like to get out of the loop if status equals completed or cancelled.
I have a rule on the notes field to set the switch to Yes and a rule on Form load to set Switch = No. I’m getting an email when status changes, but not when there is just a note to requestor added. What am I missing?
See attached workflow.