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User keep receiving error "An error occurred trying to authenticate the user"

  • September 7, 2015
  • 0 replies
  • 13 views

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Symptoms

 


An error occurred trying to authenticate the user

System.DirectoryServices.ActiveDirectory.ActiveDirectoryServerDownException: The remote procedure call failed. Name: "[DC]" at ...
 

 

Diagnoses

 


This error appears every time a user logins to K2 designer/runtime for the first time every day. After refreshing, the error disappears. It seems like K2 is trying to resolve every DC
 

 

Resolution

A coldfix was provided which supports the key added in the Windows STS Web.config to disable group resolution.  Please contact K2 Support to obtain this coldfix.