Hello,
I have a requirement to have a link to the work item within the escalation email. But when I write the body of the email within the K2 escalation wizard, I select the ProcessID and ActivityDestinationInstanceID to form the serial number and K2 doesn't want to build and deploy. I get an error "Can not use Destination users if Activity is SingleInstance for <name> Escalation Action"
Is there a better way to get the serial number so I can get around the error? Or is there something in the activity properties that need to be setup in order to get around this?
Thanks for the help.