Symptoms

Hi there, It looks as if our timer control has not upgraded in 4.6.10. It's a custom timer control from the community site.


 

Diagnoses

There is a conflict with the community timer control and the control packaged with 4.6.10.
The old control must be removed (and all references to the control) before the new one will work.
 

Resolution

Note: Directly modifying the database is actively discouraged by K2 support. We recommend logging a support ticket prior to running the fix below.

http://community.k2.com/t5/K2-blackpearl/New-Timer-control-does-not-get-installed-if-you-have-custom/ta-p/77350

- Run the below script to get the control's ID
Select ID from oForm].mControlType] where DisplayName like '%imer%'
- create DB backup
- remove old timer from viewsforms
- make another backup here, just in case
- run the delete script from the database
- run a repair install for SmartForms Control Pack.