After the update to the .1550 bleackpearl version, every time I use a new E-mail event I'm getting this error "There is no connection string for the destination email address". However, the E-mail events created before the update are working fine.
Now, that I'm using escalations with e-mails and I getting the error again.
Could you please help.
Verify that your SMTP and/or exchange values are correct via Workspace -> Management Console -> Environment Library. If "system@k2.com" is your K2 Service Account, ensure that there are connection strings added for this account via the Connection String Editor (K2blackpearlHostServerBin).
You could also try re-running the K2 setup manager from your installation media, choose configure, rerun through all the wizards to ensure that the correct service account and exchange/SMTP accounts are specified, then finish the configuration.
Hi Krinavtm,
Also have look at the documentation regarding the setup of smtp:
This is basically the same as to what “JonathanT” mentioned but just more information if needed.
Hope this helps.
Regards
Quintin
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