Symptoms
Upload Test App
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Analysis Result : Warning
The K2 test app was not successfully queried.
Ensure the current user is not the 'System Account' or application pool identity of any SharePoint application pool. 'Site Owner' level permissions are required to add and remove apps. SPShellAdmin for the 'AppManagment' database is required.
URL http://technet.microsoft.com/en-us/library/ff607596(v=office.15).aspx, : Text More Information (TechNet)
http://sita1801p0/
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Installed : False
Able to access the test app : False
Access error: Another job exists for this app instance. Please retry after that job is done.
http://apps-p0snd.wa.ferrero.com/
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Installed : False
Able to access the test app : False
Access error: Another job exists for this app instance. Please retry after that job is done.
Manual Troubleshooting tips:
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URL http://blogs.msdn.com/b/officeapps/archive/2013/12/10/enable-app-sideloading-in-your-non-developer-site-collection.aspx, : Text 1. Enable side loading of apps on the site.
URL C:Program Files (x86)K2 blackpearlK2 for SharePoint 2013 SetupK2SPTestApp, : Text 2. Install the test app located here manually.
3.Access the test app and start troubleshooting from there.
Diagnoses
We were able to determine that the App was not being deployed because the timer service was not on. The installer did not inform us that the Timer Service was not on.
Resolution
It turned out to the that the "SharePoint Timer" service was not running and therefore apps not being added correctly to sites. This requirement is not checked by the Health Check scripts.
