hi everyone
i have created a workflow that the user can at any step trigger a close action.
the only problem i have is if the workflow is in limbo due to a escallation rule waiting to be executed.
How do you expire a workflow process if there is no active running activity based on the serial number?
attached is a mock example of the workflow , the renew escallation rule needs to be terminated.
regards
Mark
Mark
The only method available that would allow you to close a process at any time would be the use of custom code. There is no out of the box method available that can close a ticket during an escalation.
Ian
Hi Ian,
thanks for the reply
do you have any references to the code part on how to acheive this?
I cant seem to find any action on the WorkflowManagementServer object that exposes dormant tasks
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