I have a workflow with a State Machine with 10 different stages. Each stage is a Reviewer or Approver for the request. They have the option to Approve or Request Clarification from the initiator.
When they select "Need Clarification" I have set up a stage for each individual Reviewer and Approver to send a task to the initiator to update or provide the clarification that the Reviewer or Approver needed.
ISSUE:
On some stages the workflow flows correctly. It goes from:
- Reviewer - request clarification
- change state to Initiator task
- then back to Reviewer.
Then on other stages it will do the change but will not run the initiator's task it will just resend the Reviewer/Approver task back to complete.
- Reviewer/Approver - request clarification
- change state goes to Initiator task ( will not send email to do task)
- goes back to Reviewer/Approver task.
QUESTIONS:
- Will changing the Outcome name form Reject to Need Clarification cause an issue?
- Is there a maximum number of change states in a state machine workflow?
- Is there a better way to organize the workflow to have the functionality for the Reviewer/Approver to have the option to request clarification form the initiator?