Symptoms

We can successfully log into K2 Mobile but get "Sorry, something went wrong" on All Tasks and Forms... As a result, we cannot use K2 Mobile. Please see screen shots attached ("K2 Mobile.zip") and server logs ("HostServerLogs.txt") attached. This is a high priority item.
 

Diagnoses

As soon as I changed the app-pool for the K2Api web-application for Designer and Runtime websites to that of the corresponding smartforms app-pools, mobile connectivity was restored. I am however surprised that this wasn?t set properly by the K2 installers. Maybe you can log an enhancement request for the installer team?

Feature request was logged ?: Feature Request - Ensure that the App pool for the K2Api web-application for Designer and Runtime sites, corresponds to the smartforms app pools.?
 

Resolution


The issue was resolved by changing the app-pool for the K2Api web-application for Designer and Runtime websites so that it corresponds to the smartforms app-pools. We also logged a new feature request for the issue