Symptoms

Issue: SmartObject Retry on Error (Timeout)

Use WCF Endpoint with some functions/methods used to integrate with ECM plataform.

For example, one of WCF functions was developed to transfer documents between folders, and register this transfer on database. If we have a huge documents to tranfer, this service will stopped because it exceed the sendTimeout parameter (configured by default with 00:01:00).

If we execute the smartobject of this function on SmartObjects Services Tester, we note that when we have a timeout error, the function continues the execution behind the scenes and we have duplicated values on database.


 

Diagnoses

Diagnosis:

Further investigation we have found that the time out happens within 59 seconds and does not go according to the binding set in the WCF service endpoint.

A coldfix was found for 4.67 and 4.6.8 where the Timeout of the WCF Service Endpoint can be set within the service instance of the smartobject
 

Resolution

Resolution:

-Request the Coldfix from K2 support for a Timeout Issue with Endpoint WCF Service where the timeout can be changed within the service instance.
-Applied the coldfix to the environment
-Changed the timeout of the Specific specific service instance for the Endpoint WCF Service.
-Executed the Service Instance and issue of the Timeout for the Endpoint WCF Service was resolved and smartobject executed.