Hi SCrement,

I haven’t seen the error before but what can help perhaps is to have a look at the following:

Install fiddler > run fiddler and try to reproduce the issue > After issue has appeared stop the fiddler trace.

Now you can look at the end at the estimated time of the issue what was happening during/Before the error message you get.

“Please note, I suggest that you do not upload the fiddler trace log to the post as this is you production and may contain critical information” {Rather look at the trace yourself and you are welcome to ask about any error, etc. If you are not sure.}

Hope this helps

Regards

Quintin

Thanks Quintin!

We found that the error was happening on records that are imported into our SQL database from an offsite customer.  The customer inlcudes a hex character which causes the read method on the smartobject to fail.  Once the character is fixed, the record is able to be red through the smartobject.

Thanks again!

Susan