Symptoms

Certain K2 smartform does not work for specific users with specific Internet Explorer version (x64). Using IE Developer tools it is possible to see the following error in trace:

"SCRIPT5007: Unable to get value of the property "%PROPERTY_NAME%": object is null or undefined"
 

Diagnoses

Error message and the fact that problem appears on x64 version of IE only indicates that the issue is most likely caused by some script being used on this form (it could be JavaScript placed in HTML literal control or certain redirection script which is being used for accessing this form).

 

Resolution

Verify scripts in use on affected form.