Symptoms

Users with external email domains are not able to use SmartActions with the following logged on the host server:
“SpamMessageIgnored","ExchangeWebServicesOrigin","61011 Message g…] ignored due to spam restrictions”
 

Diagnoses

A coldfix was provided by our labs however, there was a particular domain in which the issue persists. The logs show that the response sent by the user was still recognized as spam.
 

Resolution

There are 2 options for this:

1. Setup the spam rules on your server such that SCL level 1 does not get flagged as spam or

2. Disable spam security by setting the minimum as OFF from the K2HostServer.exe.config file (https://help.k2.com/onlinehelp/k2blackpearl/userguide/4.6.7/webframe.html_k2_smartactions_email_security.html):
< system self="eSmartActions account]" enableListeners="true" allowAmbiguity="true" / >
< security spamSecurity="Off" > < !-- Default is InternalMail. -- >
< !-- A list of trusted domains that are checked against the RECEIVED-FROM header. -- >
< authorizedDomains >
< /authorizedDomains >
< /security >
< /system >