Symptoms

Smart Action does not work
 

Diagnoses

When an NZ user replied with ‘approve’ action, the email arrived in the service account inbox but appeared nothing happen (user did not get auto reply, client event has not changed). Nothing is written to event logs. This worked ok with AU user.

Question:
When K2 service account ‘read’ its’ inbox and process the email, how does it translate the email address of the sender to an AD account? Does this happen on the K2 server?

 

Resolution

Please find the following section in that config



and add the below . Restart the K2Service and test again .