I have a question about escalations. We have set up a database with our users and we have assigned escalation timespans within that database. We had envisioned that each user could have their own escalation timespans. For example, the first user assigned an activity instance would have a 1 day to complete. If that user did not complete the activity, the activity instance would be escalated to his manager whom may have 2 days to complete because they have a busier schedule.

So, we have added custom code to both the EscalationRule and EscalationAction. I have done some logging and noticed that the EscalaitionRule is only called one time (which makes sense) while the EscalationAction is called every time there is an escalation. In the EscalationRule, we call out to our DB and we get the current destination user s escalation timespan and set it via the SetEscalationRule method.

In my scenario, when the manager is escalated to, is there a way to reset the timespan via the SetEscalationRule method from within the EscalationActionContext? From what I can tell, I only have access to the SetEscalationRule one time per activity instance and that is when the EscalationRule is executed.

TIA,
Jason