Symptoms

Hi

I am trying to use 'Send email' as rule action when a button is clicked. But it keeps giving me the error mentioned below:

Service not available, closing transmission channel. The server response was: 4.3.2 Service not available
Type:
System.Net.Mail.SmtpException
Source:
System
Method Base
Member Type:
Method
Name:
GetConnection
Module
Scope Name:
System.dll
Declaring Type
Full Name:
System.Net.Mail.SmtpConnection
Stack Trace:

at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)

at System.Net.Mail.SmtpTransport.GetConnection(ServicePoint servicePoint)

at System.Net.Mail.SmtpClient.GetConnection()

at System.Net.Mail.SmtpClient.Send(MailMessage message)

at SourceCode.Forms.AppFramework.FormRuntime.SendMail(String messageXml)

at SourceCode.Forms.Runtime.AJAXCall.ProcessRequest(HttpContext context)


The view that is triggering the email is in Dev Designer.

Please advise how to resolve this issue.
 

Diagnoses

during investigation it was found that this issue is not related to k2 and the customer was asked to check the mail server issues.
 

Resolution

The respected customer closed the ticket after indicating that the issue is with the mail server.

Her Last response was:
"
Thanks for all your help in the resolution. I managed to trace the problem to the Mail server settings in the environment variables of k2 management console.
Now the email functionality works fine.
"