This occurs because the mail event will run for each slot that is created, thereby sending an email to the destination user for that slot, and ALSO to the originator.

You could put a copy of the email into another Activity that precedes this activity. This email event would then send an email to the originator. Change the email event in the existing activity to send only to the destination user.

The result will be an email initially to the originator, followed by an email to each of the destination users.

Alternately, you could build a data field/xml field that contains all of the emails that you want to send to, and then specify who the email should be sent to that field.

There may be other ways, but this is how I have achieved it in the past.

Hope this helps!

I bet if you look at the mail the Originator receives the "To" field will show all the destination users? I have seen this similar behaviour when using escalation mails. Try the following:

Instead of using the Originator check box, add the ProcessOriginatorEmail field from the Context Browser > Process Instance > Originator> Email

Please let me know if this works.

Vernon

Hi Vernon,

thanks for your reply. We tested your suggestion in the following way: We put the originator into the "To" field, but the emails got also duplicated for each user in destination users.

We are going to figure out with the requestor for that workflow if it is ok if we put the destination users into the "To" field. If so, there will be one email with all the destination users in the "To" line.

again thanks for your reply,

Thomas

Hi Thomas,

I think you will find that this behaviour is by design. Since you are creating a slot for each destination, all of the events in that activity will be run for each slot. As mentioned above, this will mean that the email event will be called for each slot. It won't matter whether you put the originator in the "To" field, or tick the box, the event will always run for each slot, so if there are 7 destination users (and therefore 7 slots), the email will be sent to the originator 7 times.

I expect that even if you put all of your destinaion users into the "To" field of this event, if it remains in the same activity that has 7 destination users (and therefore 7 slots), then this will mean that the originator and the destination users will all receive 7 copies of the email.

If you want to send a single email, you will need to either:
1. change the settings for the activity so that there is a single slot (this doesn't sound feasible, as it would completely change the behaviour)
OR
2. move the email event to a separate activity just prior to the existing activity, and either specify the recipients of the email, or set this activity up as a single slot with the same destination users as the original activity, and tick the originator and destination users as the recipients of the email.

Hope this helps?