Hi
I have a list of approvers - 1st Approver, 2nd Approver and back up approvers. If the 1st Approver does not respond within a time period, it needs to get delegated and then to the back up approvers. Can you please help show me how to do this. I know about delegation but I am not sure how to add a second delegate or to set the order. Lazy approval has not been activated in our company.
I look forward to hearing from you.
Regards
Renee
Unfortunately you can't add multiple escalations. You could create 3 separate tasks, set escalation type to Complete task with outcome "No response" on the first 2 tasks. To avoid it running all 3 tasks you would need to wrap the 2nd and 3rd in a run IF action so they only run if last task outcome was "No Response" so you'll want to also store the outcome in a variable
Alternatively you can create only 1 task and put it in a State machine but that might be a bit more labor intense and would require more configuration of actions.
Thank you Chantel
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