This how-to article only applies to current customers. If you are not a current customer, please contact Nintex Support for further assistance.

1. Navigate to https://customer.nintex.com.
2. Click Don’t remember your password?.

   

3. Enter your email address and click Send email.

   

4. The screen refreshes, displaying a message stating a password reset email has been sent.

   

    

5. You will receive an email from Nintex <noreply@appmail.nintex.com> with the subject, “Password change request.” Review the message and click the click here link to start your password reset.

   

6. You will be directed to reset your password.

   

7. New passwords must be:
   > Eight (8) characters in length
   > Contains at least three (3) of the following four (4) types of characters:
   >> Lower case letters (a-z)
   >> Upper case letters (A-Z)
   >> Numbers (0-9)
   >> Special characters (e.g. !@#$%^&*)
8. Enter your new password and click >.  

   

9. Log into Nintex Customer Central using your new password.
10. If your email account was not found in the system, you will see a prompt stating a support case has been created for you. Nintex Support will be in contact to ensure your Nintex Customer Central account is created.

    

     

Note:

• If you are not getting this email, please ensure your email can receive external emails. Check your Spam or Junk folder in your mailbox.
• If you have the option to view your mailbox from webmail, try to open your mailbox from webmail.
• If you have a spam filter on your mailbox, try to check your filter to see if it has blocked the mail from Nintex <noreply@appmail.nintex.com> with the Subject "Password change request."

If you need further support in resetting your password, please contact Nintex Support.