I have a question on the correct approach for a the following scenario:
We have a SharePoint list using SmartForms and K2 Workflow.
Right now, the workflow is set to run when an item is added to the list.
In the workflow, there is an escalation set for a date from the item - the item has a date field for a specific milestone, and we escalate the client event task 2 days prior.
How do I handle for that date changing? All I can think of is that I should run the workflow when an item is added or when it is updated, and somehow ... cancel the workflow that is currently running from the new instance?
I saw this:
http://community.k2.com/t5/K2-blackpearl/Escalation-Timers-Is-there-a-RESET/td-p/42583
But it was from 2010, so I was hopeful there would be a way to do this.
I'm new to K2, so it may just be that there is something here I am not understanding.
Thanks!